Successful nurse communication [electronic resource] : safe care, healthy workplaces, & rewarding careers / Beth Boynton.

Includes bibliographical references and index.

Successful nurse communication : safe care, healthy workplaces, & rewarding careers -- Preface -- Contributors to "Confident Voices" Features -- Reviewers -- Acknowledgments -- Table of Contents -- Introduction -- Part I: Developing Successful Nurse Communication -- Chapter 1: Communication and Behavior -- Chapter 2: Emotional Intelligence -- Chapter 3: Respectful and Effective Listening -- Chapter 4: Assertiveness -- Part II: Why Successful Nurse Communication is Critical -- Chapter 5: Patient Safety -- Chapter 6: Patient Experience -- Chapter 7: Respectful Workplaces -- Chapter 8: Managing Stress and Strategies for Self-Care -- Part III: Organizations and Successful Nurse Communication -- Chapter 9: Understanding Organizational Culture -- Chapter 10: Collaboration and Team Development -- Chapter 11: Complex Adaptive Systems -- Chapter 12: Change Agents, Quality Improvement, and the Learning Organization -- Part IV: Successful Nurse Communication in Action -- Chapter 13: Diversity, Inclusion, and Dignity -- Chapter 14: Health Information Technology and Digital Communication -- Chapter 15: Preparing for Leadership -- Epilogue: From Theory to Practice -- Index.

Develop the skills and techniques you need to communicate effectively with patients, families, and colleagues while examining the critical role communication plays in assuring the safe and ethical practice of nursing. You'll explore all of the critical ways your ability to communicate successfully can positively impact not only nurse-client, nurse-family, and colleague-colleague relationships, but also your ability to make the work environment less stressful and to manage professional and personal challenges.